"But then those passengers will join the other 33,000 Canadians who are already in front of the CTA with complaints of not being compensated by the industry. Gradek said the airline has 15 more days to address compensation concerns from its passengers before they can proceed to the Canadian Transportation Agency (CTA). "There's no way Sunwing can escape some loss of market share and value." "Its overambitious holiday schedule creating a lot of animosity, and the loss of brand value in the Canadian marketplace due to its actions, will end up having them pay a price," he said. Gradek said Sunwing's reputation has been tarnished and loyal customers are dwindling. Since then, talks of a class action lawsuit against the airline have been brewing. The airline said a week ago that it got 7,000 complaints tied to the 2022 holiday travel season. is considering re-regulating the aviation industry following the recent disruptions, he isn't seeing similar momentum in Canada. John Gradek, a lecturer in aviation management at McGill University, says while the U.S. "The Minister takes this issue very seriously and is ensuring to consider and study all the public interest considerations that have been raised before providing a recommendation to the Governor in Council on the proposed purchase." "Regarding WestJet's proposed acquisition of Sunwing Vacations and Sunwing Airlines, the Minister determined that the transaction raised public interest considerations related to national transportation," the statement read. In a written statement Wednesday, the Office of the Minister of Transport said airlines are private entities that decide their own flight frequency and destinations, and "not at the direction of the government." Gradek said the Canadian government is being silent. "It's a failure on the part of Sunwing to understand that their schedule was a little too aggressive or optimistic." is considering re-regulating the business, but I don't hear similar noise coming from Canada," said John Gradek, an aviation expert and a lecturer in the aviation management program at McGill University. "Due to all the disruptions in six months, the U.S. It did not grant one, but confirmed the cancellations.ĭuration 0:32 Travel agent Suzanne Pelzer says Regina travellers rescheduled to other cities will have to deal with another set of problems. I know travelling is not the best right now, but we have paid for our hot holiday and we will go."ĬBC reached out multiple times to Sunwing for an interview on Wednesday. "I still have my doubts if I will reach Cuba on Jan. The family had saved up for the trip, but now a lot of the money will go to travelling to Winnipeg and accommodations there before and after the trip, she said. It was supposed to be the first plane ride and hot weather vacation for our kids." It's unfair that Saskatchewan gets cancelled. Sunwing is the only flight that flies directly to Cuba," she said, noting they are now flying out of Winnipeg. "I don't understand why they have to cancel now. Lisa Adams-Krahenbil was ready to go to Cuba with her kids after the pandemic delayed earlier plans, but a day before their departure the Sunwing flight out of Regina was cancelled. They now have to incur extra expenses to fly out of Winnipeg. Lisa Adams-Krahenbil says she is frustrated after Sunwing cancelled their flight from Regina to Cuba.
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